Our Customer Service Policies

Returns & Refunds:
We always accept requests to return saleable-condition merchandise for any reason if made within 14 days of its delivery to you. "Saleable"-condition means the item is in like-new condition with all parts and components present, that it's packed exactly as packed by the manufacturer, and there is no damage to the outer package. Opened "blister pack" or "blister card" merchandise or other items which cannot be opened without cutting or tearing the package may not be returned. Please note, however, that unless the return is necessary because of a shipping error or defective merchandise,the cost of shipping the item(s) back to Hong Kong is your responsibilityAlways consult with us (by contactingnatalie@dollfieworld.com) for our instructions before returning any merchandise, regardless of the reason.

If a return becomes necessary due to a mistake in shipping, shipping damage or a defect in the product, we will compensate you for the shipping charges to return the item to Hong Kong if you ship the item as directed by us. All claims for returns or refunds due to shipping damage or manufacturing defects must be made within 14 days of its delivery to you. We reserve the right to reject claims of manufacturing defects.

natalie@dollfieworld.com ! We're always happy to answer any questions you have about products prior to your placing an order. Because of this, please understand that we will not pay for a return of merchandise simply because it was not what you expected. Ask us before you order if you have any doubts about what you're buying!

Please feel free to contact us natalie@dollfieworld.com about any policy-related questions that are not addressed here.

Customer Service

Dollfie World's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at natalie@dollfieworld.com or call (852) 6028 2282 anytime. Please feel free to drop us a line to share your thoughts on the site, all comments welcomed. 

Privacy:

Your privacy is very important to us. Except for cases where we comply with a lawful demand for information by law enforcement authorities, or attempt to secure relief in cases of customer fraud (such as credit card "chargebacks"), Dollfie Wold will never disclose any personal information you provide us (such as your name, shipping address, e-mail address or telephone number), or any information related to your purchase history with us to any third parties.

Please feel free to contact us natalie@dollfieworld.com about any policy-related questions that are not addressed here.

 


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